HELP CENTER

Frequently Asked Questions

Everything you need to know about Roatán cruise ship excursions, private tour bookings, and local logistics.

Cruise Ship Excursions FAQ

Meeting your private guide is easy and stress-free! We serve both cruise terminals in Roatán: Mahogany Bay and Coxen Hole (Port of Roatan).

  • Coxen Hole / Port of Roatan: We meet you right outside the gates at Kiosk #7 at Port Royal Caribbean.
  • Mahogany Bay: Because private guides aren't allowed inside the gated terminal area, you will walk up and over the small green hill outside the port gate where your guide will meet you holding a large sign with your name.

Complete walkthrough coordinates, images, and WhatsApp maps are emailed immediately upon booking confirmation.

We offer a 100% Worry-Free Cruise Guarantee. If your cruise ship is delayed in reaching Roatán, your private guide will automatically monitor the schedules and wait for your arrival—no action needed. In the rare event that your ship bypasses the port entirely due to weather, mechanical problems, or itinerary changes, you will receive a full 100% refund with absolutely no cancellation fees.

Yes, guaranteed. We have guided cruise guests for over 15 years and have a 100% on-time return rate. We design our private itineraries to bring you back to the port at least 1.5 to 2 hours before your ship's scheduled departure time, allowing you to board comfortably without stress.

Tour Bookings & Services

All tours with Ramirez Adventures & Rentals are 100% private. Your group receives a dedicated local guide and a private, air-conditioned vehicle (SUV, sedan, or passenger van) exclusively for your party. This allows you to customize the itinerary on the fly, stay at attractions as long as you like, and travel at your own comfortable pace.

We pride ourselves on transparency. Our bookings clearly specify what is included:

  • Included: Private vehicle transport, bilingual driver/guide, and all core entrance passes (e.g., Daniel Johnson Sloth farm tickets, beach club facility access, speedboat transfers to Little French Key).
  • Excluded: Food, beverages, optional gratuities for your guide, and optional water-sports gear unless explicitly added.

Booking directly with us offers significant advantages over cruise ship excursions:

Feature Ramirez Adventures (Direct) Cruise Line Excursions
Privacy 100% Private (Your Group Only) Shared Bus (40+ Strangers)
Flexibility Change stops on the fly Strict timeline, no detours
Pricing Fair local rates (up to 40% savings) Marked-up corporate pricing
Authenticity Genuine local family interaction Commercialized commercial stops

Roatán Travel Information

Our main local registration kiosk is located at Kiosk #7 at Port Royal Caribbean, Coxen Hole, Roatán, Bay Islands, Honduras. We operate island-wide, with pickups at all resorts, hotels, rental villas, and both cruise ship ports.

We offer secure online credit/debit card processing. Direct bookings can also be arranged via WhatsApp with local cash payment options upon arrival (US Dollars or Honduran Lempiras are both widely accepted on the island).

15+ Years of Local Experience No Hidden Fees, No Surprises Friendly Local Guides You Can Trust Your Perfect Day, Carefully Planned
👨‍✈️

Sam Ramirez

Local Island Expert
Hi there! I'm Sam Ramirez, your local Roatán expert guide. 🌴 Ask me anything about our island, custom tours, private transport, or rentals. I'm here to help you plan an unforgettable trip!